Support Services

We ensure you have the right tools and technology in the background of your operations, helping you overcome challenges and optimise your business productivity to achieve its full potential.

Our IT Support Services are designed to enhance all your IT systems and operations, whether you have an in-house IT team that needs external support, or you are looking for a fully outsourced IT department. We ensure that our support services are flexible and tailored to your circumstances, enabling us to create bespoke solutions that align with your business needs. We can help your business by being there when you need support and providing a high standard of knowledge and service. We want your business to run smoothly and our advice matched to your expertise can allow you to boost your capabilities and strengthen your position among competitors.

What Are The Benefits Of Our Support Services?

Strong security for your network and devices

Our comprehensive software security solution delivers upscaled protection to your devices that can detect and mitigate malware, ransomware, and viruses. Before you know a threat is present the affected device will be disconnected from the network and our helpdesk alerted. This way, we can stop the malicious actors and roll back your device to a time before the attack, allowing the rest of your business to continue unaffected.

The latest software installations

We ensure that all software and application are up-to-date and working, helping your business function smoothly whilst protecting from external threats. By providing central patch management you can relax knowing your software and drivers are patched quickly and regularly making your systems as secure as possible.

The updates take place in the background of your business operations to minimise downtime or issues related to patching.

Your data is safely guarded

Our IT team ensure that your most valuable data is secure and backed up regularly. We have you covered, and that means whenever the unexpected comes around the corner, we can quickly restore your data and get you back on track swiftly. If the worst happens and you lose access to your core infrastructure or building we can provide access to your servers in the cloud through a first-class disaster recovery solution.

Approachable customer service

Apart from delivering fast and high-quality IT support, our team is simply approachable and easy to talk to. Our IT support service focuses on providing a friendly and easy customer experience that helps decrease your staff pressure, making it more comfortable to call us when a problem arises. Our team enjoys getting to know clients to learn more about your business, engage with your teams and work together to provide a more collaborative, efficient service.

What Else Is Worth Considering When Working With Our IT Team

Your own dedicated IT experts

When working with us, you are supported by our team of highly skilled IT technicians, enabling you to leave everything IT to us, and prioritise your business goals. If you need to reach for IT advice we can explain ‘how’ and ‘why’ and will do it with a plain English approach.

Technical expertise in software and applications

As a Microsoft Silver Partner, we hold in-depth knowledge and technical expertise on the Microsoft products, software and application solutions for your business requirements. With that being said, whenever you want to upscale your business technology or deploy the latest cloud-based solutions, we can help you match the best options that are most suited to your current needs.

Looking at the bigger picture

When you partner with us, we help optimise your IT functions by providing ongoing support, strategy and tactical planning of your IT roadmap. We can help you align your technology solutions with your goals, challenges and ambitions. We want to be a part of your business evolution, supporting your needs, decisions and paths you take.

Upscaled cyber security

As Cyber Essential and Cyber Essential Plus certified, we can provide extensive cyber security expertise and protection using the most up-to-date software solutions and 24/7 monitoring. That can give you peace of mind that whatever you do, your projects, networks and data can be as secure as possible.

In house IT support

Could Your Business Benefit From Our IT Support Services?

Let us know today how we can help and support your long or short-term business challenges. We have helped many SMBs across the UK to upscale their capabilities, let’s see if we can offer what you need!

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“ADT  have provided a system with specific features for the hotel which was installed with minimum disruption and within the agreed timescale. They continue to support both the telephone system and our IT infrastructure with a prompt and efficient service when any issues rise.”
Tom Roberts, Propietor

…I am regularly in touch with the helpdesk and I would say they are prompt, patient and have a very good success rate.

Mark Fenton, Finance Manager

…I personally think you could do no better than to get them on board for your support in IT and/or phone system maintenance…

Joy Tuckwell, Admin Support Manager

ADT seem to be a well managed business, who offer concise system reporting and prompt problem solving, knowledgeable and pragmatic consultancy, within an acceptable budget. They are a pleasure to work with, and we have no hesitation in recommending them.

Chris Keates-Lewis, Partner