HOW WE USE YOUR DATA TO PROVIDE YOU WITH OUR SERVICES WHILST RESPECTING YOUR PRIVACY
At ADT Systems Limited we want to be transparent with our customers and potential customers about what we collect and how we process your data once we have it.
What we collect
If you engage our IT or Communications Services & Support either by contacting our helpdesk on an ad-hoc or contracted basis or through use of our Professional Services we must collect a few pieces of information to allow us to provide you with these services like your name, email address, telephone number and any fault or sales order details as well as your company name, office location and of course information used for accounting purposes.
This allows us to communicate effectively with you throughout the course of that job\project and to work with you to a conclusion efficiently.
If you contact us through our website form or through email we will collect your name, telephone number, email address, IP address (this is used for fraud detection only) and your message details. This information allows us to communicate with you to answer your query.
We promise to collect, process and store your data safely and securely.
What we use the collected information for
We can use the contact details you share with us to communicate with you regarding the service, order request and/or general query. We may need to contact you to update you on the progress of any service and/or response or to rearrange scheduled works and/or appointments if for any reason we are unable to meet the original expectations.
If you have placed an order for goods and/or services (incl. electronic licenses) we may need to share some of your information with our suppliers\software vendors to facilitate provisioning your procured service or license.
Based on the consent given we may use the information to contact you for marketing purposes or to update you on new products\technologies that could help your business.
We will hold your information for up to 60 months from the date of receipt; this could be longer if the information provided is required by law to be kept for a specific amount of time.
Marketing our services
If you choose to receive email and tele marketing from ADT Systems Limited we can let you know about our products and services and inform you about special offers.
We will not sell your information to third parties.
We can also work with other businesses to put together exclusive offers that we think are right for you. Remember you are in control and you can manage your preferences at any time.