PrePay Agreement
For advantageous pricing, maximum flexibility and prioritised response, support time is purchased in advance and utilised as and when required. The contract provides cover for Help Desk and On-Site attendance support with the time taken deducted from the hours purchased.
There are no call out charges for site visits and no limit to the number of incidents for support issues undertaken during the term of the agreement. The contract provides technician time for general IT Support and Management for all relevant hardware and back office applications within the agreed locations and benefits from a Service Level Agreement with 4 & 8 Hour Response.
Premier Agreement
An annual fixed price agreement providing unlimited on demand Help Desk and On-Site support for Telephone Systems, Desktops, Laptops, Servers, IT Infrastructure, Printing and Back Office applications enumerated within the contract.
The contract has the option to include the cost of any replacement parts required and benefits from a Service Level Agreement with 2, 4 & 8 Hour Response.
PremierPLUS Agreement - Managed Services
With fixed price annual or monthly agreements ADT delivers cost effective managed IT services for business throughout the South of England and South Wales to track and maintain the entire network infrastructure. Intelligently monitoring your network to maintain and repair utilising auto assignment for pro active and rapid reactive services to ensure optimum performance.
Our 24/7 remote monitoring provides real time analysis of the entire network infrastructure and allows us to deliver remote management, administration and resolution to issues. The PremierPlus agreement provides unlimited remote and on-site support incidents with all labour charges included and optional parts cover for servers, network appliances, desktops and back office applications. Server and desktop monitoring includes features such as asset and licence management, software patch updates and software distribution. The IT help desk provides unlimited support for basic and complex issues and uses a combination of telephone and remote access support for resolution or where necessary, assignment of a technician for an on-site visit.
A dedicated account manager will carry out regular service reviews and an annual comprehensive audit of the network with recommendations to ensure effective operation with your business strategy.
- • Server and Network Monitoring 24/7
- • Unlimited Help Desk Support
- • Unlimited On-Site Support
- • Firewall Management
- • Anti Virus & Anti Spam Services
- • Server Management
- • Network Audit
- • Asset & Licence Management
- • Service Level Agreement with 2, 4 & 8 Hour Responses
Remote Monitor Option
Our 24/7 remote monitoring provides real time analysis of the entire network infrastructure and allows us to deliver notification and /or remote management, administration and resolution to issues when taken in conjunction with a full support agreement.
Monitoring can include features such as asset and licence management, software patch updates and software delivery.
Server Management Option
To provide regular scheduled visits to carry out administration tasks on the server or servers the frequency of which will be determined by the size and complexity of the system.
Tasks undertaken include backup and restore checks, AV updates, operating system updates, patch management etc.
Network Management Option
As an addition to the Remote Monitor Option this service allows pro active and reactive management of the key network devices being monitored, firewalls, routers, switch’s etc.
There are no call out charges for site
Anti Spam & Anti Virus Scanning Service
Built on award-winning technology, Mail Core Filtering is the first and most important step in keeping your message system clean and working. Simple to connect, the fully-managed Core Filtering is a comprehensive email security solution that wipes out more than 99% of spam, viruses, worms and harmful content and attachments before they even reach your network.
Mail Core Filtering offers a robust filtering solution with a user-friendly console, email notification and affordable pricing. Leveraging a unique and patented multi-layered system of more than 20 separate filters, Mail Core Filtering protects against a wide range of email dangers and continually updating our email defense system to help protect against the latest threats.
Server Recovery Service
In the event of catastrophic failure or total loss of the server, recovery to the repaired hardware or new replacement system is carried out via the System Recovery image. This image is taken as part of the SRS service whereby the server system partition is output to an external device and periodically updated allowing a quick restore followed by restoration of data from the clients data backup.
The fee paid for the service includes relevant licences, periodic image tests and technician time to restore image to new or repaired hardware and commence a restore of data backup from tape or other device along with a full test at completion.
IT Manager Support
Here to make your life easier
IT and office managers often find that "quick fix" jobs take up all of their time, preventing them from concentrating on long-term technical issues. We can offer a first line support service, leaving IT and office managers to concentrate on strategic work within their company. We can offer full remote support with unlimited support calls to our office with on-site attendance as and when required.
Holiday cover - If you need holiday cover our team can provide both onsite and offsite IT support. Our team of technicians will fit in with your schedule, plus your staff will always see the same friendly, familiar face back every time so a good working relationship can form.
Absence cover – Technical backup as and when you need it, support fulfilment at short notice.
Project work - Sometimes IT Managers need assistance with more complex projects and this is where our years of experience in planning and implementing projects can help. We can provide network consultation and can also undertake full scale projects on your behalf. Existing projects can become problematic – there is nothing worse than getting stuck halfway through a server install with no one to turn to – and our senior technicians can provide emergency technical support at short notice.
Let us work WITH you - Contact a member of our team to discuss our services further – you will be surprised how cost effective an additional skill set can be.
Quality Standards & Certifications
As a responsible and respected business, ADT is commited to attaining any necessary standards and industry certifications which will not only add value to our services, but help us to help our customers by being on top of the technology game:
