CAREERS WITH ADT

Helpdesk Technician
We are expanding our helpdesk team and are currently look for an experienced helpdesk technician with 2-3 years experience to join our team.

The role requires excellent communication skills and a level of understanding of user issues with the ability to interpret and answer a wide range of IT system and software queries.

Key Tasks include 1st and 2nd line support to the end user through a manned help desk, answering calls in-line with contract SLA’s. Management of client Assets, Installation of hardware and software and adherence to defined policies. You should be able to demonstrate the highest levels of customer service to all of the companies clients in respect of IT related issues . Key Skills would include Microsoft desktop, Windows 7 / XP, strong Microsoft Office skills with a focus on Microsoft Outlook, Microsoft Server technology, 2003, 2008, SBS technologies, Exchange 2007, 2010, TCP/IP, switches and broadband routers and VPN / broadband / RAS.

If this role is of interest please send your CV to steve.lagana@adtsystems.co.uk

Please do not contact us if you are representing an employment agency as we do not work with any agencies, thank you for understanding.